Delivery & Returns

Delivery

Our delivery system is simple .... We use Royal Mail to deliver all our parcels. We use their Tracked 48 service and we aim to despatch all orders within 2 working days.

On receipt of your order if delivery is expected to exceed the 2 working days, we will contact you to advise you of the situation.

 

At the moment we only post within the United Kingdom.

Delivery to Mainland England, Wales, Scotland and Northern Ireland is just £3.95.

To track your parcel, please use the tracking number we will send you on your order confirmation email and then either log onto the Royal Mail website or click the link below ...


https://services.royalmail.com/track-your-item#/

If there is a safe place to leave your item or a neighbour you wish your item to be left with in case you are out, please let us know with your order. If it makes your life easier it can be delivered to your work address.

We also offer Royal Mail Tracked 24 service too, just in case you want your goods a little quicker. Just £5.95. 

Just select your chosen delivery method at the checkout. 



Returns
 

Although we are sure you will be highly delighted with your purchase, you have the right to cancel your order within 14 days of receipt of your goods. 
 

You must notify us either via email - sales@robynandrebel.co.uk or via telephone - 07394068642 to confirm your wish to return the goods. We will then issue you with a Returns Number. Please ensure this number is written on any paperwork you return with the goods.

 

All goods must be returned unopened, unused, in their original packaging and in a

re-saleable condition (as new).

 

Please enclose the buyers’ full name and address with the return and we recommend that you obtain proof of posting, as no responsibility will be taken for goods not received.

 

Goods must be received by us within 14 days of issuing your Returns number. Any goods received after this time will not be accepted.

 

If you are returning goods that have been ordered in error (eg. wrong size, colour or design etc) and wish to order a replacement, a postage charge of £3.95 will apply. We also take no responsibility for return postage costs in this instance. 

 

All return postage costs must be paid for by the buyer, unless the item is faulty.